Refunds and Returns - Screens Unlimited
Our Commitment to Customer Satisfaction
At Screens Unlimited, our customers' satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive damaged. That's why we have a customer-friendly refund and return policy in place.
Easy and Hassle-Free Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return the product within 30 days of delivery for a full refund or exchange. Our return process is simple and hassle-free.
Eligibility for Refunds and Returns
To be eligible for a refund or return, the product must be:
- Unused and in the same condition as when you received it
- In its original packaging with all accessories and tags intact
- Accompanied by the original receipt or proof of purchase
How to Initiate a Return
If you meet the eligibility criteria mentioned above and wish to return a product, please follow these steps:
- Contact our customer support team either via phone or email
- Provide your order details and reason for return
- We will guide you through the return process and provide you with a return authorization number
- Securely pack the item(s) in the original packaging
- Include the return authorization number on the package
- Ship the package back to us using a reliable and trackable shipping service
Return Shipping Costs
If the return is due to our error, such as a defective or damaged product, we will cover the return shipping costs. However, if the return is due to personal preference or a change of mind, the customer is responsible for the return shipping expenses.
Refund Process
Once we receive your returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria. After verification, we will initiate the refund process. Please note that it may take up to 5 business days for the refund to be processed and reflected in your original payment method.
Exchanges
If you wish to exchange a product for a different size, color, or model, please follow the return process mentioned above, and mention your preference for exchange when contacting our customer support team. We will guide you through the exchange process and ensure you receive the desired product.
Exceptions
While we strive to provide a smooth return experience for our customers, some products are non-returnable for hygiene or safety reasons. These may include but are not limited to:
- Personal care items such as skincare products, cosmetics, and intimate apparel
- Customized or personalized products
- Items classified as hazardous materials
Contact Us
If you have any further questions or need assistance with returns and refunds, please don't hesitate to contact our dedicated customer support team. We are here to help you make your shopping experience with Screens Unlimited a delightful one.
